General Terms and Conditions GTC
Terms and Conditions (T&C)
www.skintogo.hu – effective: 2026-08-01
Preamble
Welcome to our website! Thank you for honoring us with your trust during your purchase!
This webshop T&C was created with the Consumer-Friendly T&C generator.
If you have any questions regarding these Terms and Conditions, the use of the website, specific products, or the purchasing process, or if you would like to discuss a unique request with us, please contact our staff using the provided contact details!
Imprint: details of the Service Provider (Seller, Business)
Name: Ürmös József Dominik E.V. SKIN TOGO
Registered office: 2243 Kóka Temető utca 10
Mailing address: 2243 Kóka Temető utca 10
Registering authority: NAV
Registration number: 58664528
Tax number: 48349437-2-33
Representative: Ürmös József Dominik
Phone number: +36205988548
E-mail: info@skintogo.hu
Website: www.skintogo.hu
Bank account number: 11702043-21466515
Details of the Hosting Provider
Name: Rackhost Zrt.
Registered office: Szeged, Tisza Lajos krt. 41. A, 6722
Contact: (06 1) 445 1200, info@rackhost.hu
Website: rackhost.hu
Definitions
Goods: movable property offered on the Website for sale, including goods with digital elements.
Goods with digital elements: movable property that incorporates or is interconnected with digital content or a digital service in such a way that the absence of that digital content or digital service would prevent the goods from performing their functions.
Digital content: data produced or provided in digital form.
Parties: Seller and Buyer together.
Consumer: a natural person acting outside their trade, business, or profession.
Consumer contract: a contract where one of the parties qualifies as a consumer.
Functionality: the ability of goods with digital elements, digital content, or a digital service to perform their intended functions.
Manufacturer: the producer of the Goods, in the case of imported Goods, the importer bringing the Goods into the territory of the European Union, and any person who represents themselves as the manufacturer by affixing their name, trademark, or other distinctive mark on the Goods.
Interoperability: the ability of goods with digital elements, digital content, or a digital service to function with hardware and software that is different from that with which goods, digital content, or digital services of the same type are normally used.
Compatibility: the ability of goods with digital elements, digital content, or a digital service to function without the need for conversion with hardware or software with which goods, digital content, or digital services of the same type are normally used.
Website: this website, which is used for concluding the contract.
Contract: the sales contract concluded between the Seller and the Buyer through the use of the Website and electronic mail.
Durable medium: any instrument which enables the consumer or the business to store information addressed personally to them in a way accessible for future reference for a period adequate for the purposes of the information and which allows the unchanged reproduction of the information stored.
Means of distance communication: any means which, without the simultaneous physical presence of the parties, may be used for the conclusion of a contract between those parties (e.g., letter, telephone, Internet-enabled device).
Distance contract: a consumer contract concluded between the trader and the consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded.
Business: a person acting within the scope of their trade, profession, or business activity.
Buyer/You: the person making a purchase offer and concluding a contract through the Website.
Seller: the person making an invitation to offer and concluding a contract through the Website.
Warranty: in the case of contracts concluded between a consumer and a business, the warranty undertaken for the performance of the contract according to the Civil Code (voluntary) or the mandatory warranty based on law.
Purchase price: the consideration payable for the Goods and for the provision of digital content.
Applicable laws
The Contract is governed by Hungarian law, particularly the following legislation:
- Act CLV of 1997 on consumer protection
- Act CVIII of 2001 on certain issues of electronic commerce services and information society services
- Act V of 2013 on the Civil Code
- Government Decree 151/2003. (IX.22.) on the mandatory warranty for certain durable consumer goods
- IM Decree 10/2024. (VI.28.) on products subject to mandatory warranty
- Government Decree 45/2014. (II.26.) on detailed rules of contracts between consumers and businesses
- NGM Decree 19/2014. (IV.29.) on the procedural rules for handling warranty and guarantee claims
- Act LXXVI of 1999 on copyright
- Act CXII of 2011 on informational self-determination and freedom of information
- Regulation (EU) 2018/302 of the European Parliament and of the Council on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market
- Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR)
- Government Decree 373/2021. (VI.30.) on consumer sales contracts
Scope of the T&C
The content of the contract concluded between us, in addition to the provisions of the relevant mandatory legal regulations, is determined by these General Terms and Conditions (T&C). This includes the rights and obligations of you and us, the conditions for the conclusion of the contract, the deadlines for performance, the delivery and payment terms, the rules of liability, and the conditions for exercising the right of withdrawal.
Technical information necessary for using the Website, which is not contained in this T&C, is provided by other information available on the Website.
Language and form of the contract
The language of contracts falling under the scope of this T&C is Hungarian. The contracts are not considered written contracts, and the Seller does not file them.
E-invoice
Our company uses electronic invoices in accordance with Section 175 of Act CXXVII of 2007. By accepting this T&C, you consent to the use of electronic invoices.
Prices
Prices are in HUF and include 27% VAT. The Seller may change prices for business policy reasons; this does not affect contracts already concluded. In case of an incorrectly displayed price, the Seller shall proceed as described in the point below.
Procedure in case of incorrect price
An obviously incorrect price includes: a price of 0 HUF, or a price incorrectly reduced by a discount (e.g., an item offered for 500 HUF instead of the correct 800 HUF, despite a 20% discount being indicated). In such a case, the Seller will offer the possibility to purchase the Goods at their real price; if the Buyer does not accept this, no contract will be concluded between the Parties.
Complaint handling and legal enforcement options
The consumer can submit their claim for defects in goods, product liability, warranty claim, or consumer complaint at the following contact details:
- In writing: www.skintogo.hu
- By email: info@skintogo.hu
- By post: 2243 Kóka Temető utca 10
The Seller will immediately examine the verbal complaint and rectify it if necessary. If this is not possible, a protocol will be drawn up, and a substantive written response will be provided within 30 days at the latest. The Seller is obliged to respond to written complaints within 30 days of receipt, stating reasons for refusal and indicating legal remedies.
If the consumer dispute is not settled through negotiations, the consumer may use the following options: complaint to the consumer protection authority of the metropolitan/county government office according to the place of residence, judicial proceedings, or conciliation body proceedings.
The Seller has not made a general declaration of submission to the conciliation body. More information: bekeltetes.hu. The contact details of the competent county government offices and conciliation bodies are provided upon request and can also be found on the aforementioned page.
Consumer-Friendly Reviews
The Seller uses the Consumer-Friendly review system on the Website, which collects opinions only from actual customers: the review widget appears after the purchase, the submitted reviews are stored by JUTASA Kft. in its own system, and the webshop has no technical possibility to delete reviews or opinions. The system displays both positive and negative opinions.
Partial invalidity, code of conduct
If any point of the T&C is legally incomplete or ineffective, the remaining points of the contract remain valid, and the relevant legal regulations shall apply instead of the ineffective part. The Seller does not have a code of conduct according to the Act on the prohibition of unfair commercial practices.
Information on the essential characteristics of the Goods
Information on the essential characteristics of the purchasable Goods is provided in the descriptions accompanying each item on the website.
Correction of data entry errors
Before finalizing the order, you can continuously modify the entered data. It is your responsibility to ensure that the provided data is accurate, as invoicing and delivery are based on this information. You can report incorrect order modifications to the Seller by sending an email from the email address provided during the order or by phone call.
Using the website
Purchasing is not subject to registration.
Selecting the Goods
The buyer places the selected Goods into a virtual cart by pressing the "Add to Cart" button, then can check and modify the order and the total amount by clicking the "View" button.
Submitting the order
By clicking the "Checkout" button, you can choose registered login, new registration, or purchasing without registration. This is followed by selecting the delivery and payment method, then pressing the "Order" button.
Finalizing the order (offer)
By pressing the "Payment" button, the Buyer makes an offer, which – if confirmed by the Seller – entails a payment obligation. The Seller immediately confirms the receipt of the order electronically. If this does not happen within 48 hours, the Buyer is released from the offer's binding nature.
Order processing, conclusion of the contract
Order processing takes place in two stages: first, an automatic confirmation (not considered acceptance), then the Seller confirms the offer in a second email – at this point, the contract is concluded.
Unclaimed packages
If the Buyer does not take delivery of the ordered Goods and does not indicate their intention to withdraw within 14 days, they breach the contract. The Seller will attempt a redelivery (for a delivery fee), and if unsuccessful, is entitled to terminate the contract with immediate effect and claim the incurred delivery cost as liquidated damages.
Payment methods
- Bank transfer
- Cash on delivery – the value of the order can be paid upon receipt of the package
- Credit card payment – fast and secure online payment
Delivery methods, shipping fees
Hungary
| Delivery method | Order value | Shipping fee |
|---|---|---|
| GLS courier service | 0–29,999 HUF | 1390 / 1990 HUF |
| Over 30,000 HUF | Free | |
| FoxPost parcel locker (card payment only) | 0–29,999 HUF | 800 HUF |
| Over 30,000 HUF | Free | |
| MPL courier service | – | 2790 HUF (gross, unified) |
| GLS parcel locker | 0–29,999 HUF | 1100 HUF |
| Over 30,000 HUF | Free |
GLS courier service: gls-group.eu | FoxPost lockers: foxpost.hu | MPL: posta.hu
Czech Republic
| Delivery method | Shipping fee | Delivery time |
|---|---|---|
| GLS | 230 CZK | 2–3 business days |
| Zásilkovna CZ | 170 CZK | 5–8 business days |
Romania
| Delivery method | Shipping fee | Delivery time |
|---|---|---|
| GLS | 50 LEI | 2–3 business days |
| Zásilkovna / GLS Point | 44 LEI | 2–8 business days |
Performance deadline
In the case of a Buyer qualifying as a consumer, the Seller is obliged to make the Goods available no later than 30 days after the conclusion of the contract, unless otherwise agreed. Information on different (but not longer than 30 days) deadlines is provided for each delivery method. In case of the Seller's delay, the Buyer is entitled to proceed according to the Civil Code.
Reservation of rights, retention of title
If the Buyer has previously ordered Goods that were not taken over (except in cases of withdrawal), the Seller may make the fulfillment of the order conditional on the advance payment of the purchase price and shipping costs. The Seller may withhold the delivery of the Goods until successful payment and may call upon the Buyer to supplement the purchase price if it has not been received in full.
Sales abroad – prohibition of geo-blocking
The Seller does not discriminate against buyers based on their nationality, place of residence, or place of establishment when using the Website. The Seller currently provides delivery of ordered Goods to Hungary, the Czech Republic, and Romania, using the delivery methods and fees indicated above.
The language of communication and purchase is primarily Hungarian; the Seller is not obliged to communicate in the language of the buyer's member state. The Seller is not obliged to comply with other national legal requirements (e.g., labeling) of the buyer's member state. Unless otherwise provided, the Seller applies Hungarian VAT to all Goods.
Buyers from outside Hungary may use the pick-up and delivery options available to Hungarian buyers on the Website and may request to arrange delivery to other target countries at their own expense. If the buyer does not pay the shipping fee or does not arrange their own delivery by the agreed date, the Seller shall terminate the contract and refund the purchase price.
Consumer Information
About the right of withdrawal
Only a natural person acting outside their trade, profession, or business activity qualifies as a consumer – legal entities cannot exercise the right of withdrawal without justification.
According to Section 20 of Government Decree 45/2014. (II.26.), the consumer has a 14-day right of withdrawal without justification, which is calculated from the day of receipt of the Goods (or the last delivered Goods/item). The consumer may also exercise this right between the conclusion of the contract and the receipt of the Goods.
If the Seller did not inform the consumer about the right of withdrawal, the deadline is extended by 12 months; if the information is provided within these 12 months, the deadline expires on the 14th day following the provision of the information.
The declaration of withdrawal
The right of withdrawal can be exercised by using the sample declaration form downloadable from the website or through the "Withdrawal from contract" function available on the Website. The Seller, after becoming aware of the withdrawal, sends an acknowledgment of receipt on a durable medium without undue delay.
The right of withdrawal shall be deemed to have been exercised within the deadline if the consumer sends the declaration within the deadline. The burden of proof for exercising the right lies with the consumer.
Seller's obligations in case of withdrawal
The Seller shall refund the full amount paid by the consumer, including delivery costs, within 14 days of becoming aware of the withdrawal – with the exception of additional costs resulting from the consumer’s choice of a type of delivery other than the least expensive ordinary delivery method offered. The refund shall be made using the same payment method as the original transaction, unless the consumer explicitly agrees to another method and incurs no additional costs as a result. The Seller may withhold the amount until the Goods have been returned or proof of their return has been provided. We cannot accept shipments sent cash on delivery or freight collect.
Consumer's obligations in case of withdrawal
The consumer is obliged to return the Product within 14 days of communicating their withdrawal; the deadline is considered met if the Product is sent within this period. The direct cost of return shall be borne by the consumer. The consumer shall be liable for any decrease in value resulting from use beyond what is necessary to ascertain the nature, characteristics, and functioning of the Product.
Exclusion of the right of withdrawal
Pursuant to Section 29 (1) of Government Decree 45/2014 (II.26.), the right of withdrawal cannot be exercised, among other cases: in the case of a service fully performed (with the consumer's prior, informed consent); in the case of a Product whose price depends on fluctuations in the financial market; in the case of a Product manufactured to the consumer's specific request; in the case of perishable Products; in the case of sealed packaging that cannot be returned after opening for health protection or hygiene reasons; in the case of a Product that is inextricably mixed with other goods; and in other cases specifically listed by law (e.g., opened audio/video recordings, software, newspapers, auctions, digital content if performance has begun with the consumer's prior consent).
Warranty, Guarantee
Statutory Warranty (Kellékszavatosság)
In the event of defective performance, the consumer may assert a statutory warranty claim against the Seller in accordance with the Civil Code and Government Decree 373/2021 (VI.30.): they may request repair or replacement, in the absence of which a proportional price reduction, or they may withdraw from the contract. A defect discovered within one year of performance must be presumed to have existed at the time of performance. The deadline for asserting a statutory warranty claim is 2 years from performance (statute of limitations); in the case of repair, this is extended once by 12 months. The defect must be reported without delay after discovery, but no later than 2 months, to be considered timely.
Product Warranty (Termékszavatosság)
In the event of a defective Product, the consumer may also assert a product warranty claim against the manufacturer, which may only be for repair or replacement. The claim can be asserted within 2 years of placing the product on the market, and the consumer must prove that the defect existed at the time of placing it on the market. The statutory warranty and product warranty claims can be asserted simultaneously and in parallel.
Commercial Guarantee (Jótállás)
The Seller does not sell products subject to a mandatory commercial guarantee; the mandatory guarantee under Government Decree 151/2003 (IX.22.) does not apply to the products it sells.
Special rules for SME customers
In the case of a customer who is not a consumer (micro-, small, and medium-sized enterprise), the deadline for asserting a statutory warranty claim is 1 year from performance; within 6 months of performance, it is sufficient to report the defect, after which the SME must prove that the defect already existed at the time of performance. Product warranty and commercial guarantee generally do not apply to customers who are not consumers; in the case of an SME, they apply with limitations as described above; in the case of a manufacturer's guarantee, it can be asserted directly with the manufacturer.